What is included in the $59 AI Receptionist plan?+
It includes 60 AI receptionist minutes each month, call answering, lead-detail capture, call summaries, and the call-routing rules configured during onboarding. Setup is included, and the monthly service has a 7-day free trial.
What does the $99 AI Receptionist + Follow-Up plan add?+
It includes the voice plan plus 150 AI-assisted follow-up text messages each month, Voice + SMS workflows for qualified leads, estimate follow-up, and one ReviewTap card after the first paid month. Setup is included, and the monthly service has a 10-day free trial.
What does the included setup cover?+
We configure your call flow, business information, lead-capture rules, and AI receptionist, then test everything before activation. The Voice + SMS plan also includes follow-up workflow configuration and assistance with A2P messaging registration. Carrier approval is not guaranteed, and timing varies.
Can the AI receptionist book appointments on my calendar?+
Yes, when direct booking fits your business. During onboarding we connect the appropriate calendar and set rules for what can be booked, when appointments are available, and when the AI should capture a request for your team instead.
What happens to my current phone number—and can I get a new business number?+
You have options. Keep your current number and forward calls to your FIXWERX line, port an eligible number into the system, or use a new business number included with your plan. Calls can also be forwarded from the new number to you or your team. During onboarding, we confirm carrier eligibility and configure the right routing for after-hours, overflow, busy-time, or full call coverage.
When does SMS follow-up become available?+
SMS features turn on after required A2P messaging registration, carrier review, and consent requirements are approved. Voice coverage can launch while messaging approval is pending.
What happens if I use more than the included minutes or texts?+
Included usage resets monthly. Any additional usage rates are confirmed before launch so you know how overages will be handled before they occur.
Is a ReviewTap card included?+
One ReviewTap card is included with AI Receptionist + Follow-Up after the first paid month. Voice customers may buy cards separately, and either plan can add up to 10 extra cards at $20 each for technicians, counters, or locations.
What is the $299 FIXWERX Conversion Site?+
It is an optional, fixed-scope, one-page landing site available with either AI plan. It includes mobile-ready design, a lead form, a chat widget, a calendar path, one revision, and hosting while your FIXWERX account is active. It is not a multi-page custom website project.
What happens after checkout?+
After payment is confirmed, onboarding collects your business details, call-handling preferences, calendar rules, and required access. We configure and test the system, then confirm the launch schedule. SMS timing depends on carrier approval.
When will I be charged after the free trial?+
Nothing is due today. The AI Receptionist plan begins billing $59 per month after its 7-day trial, and AI Receptionist + Follow-Up begins billing $99 per month after its 10-day trial. Cancel before the trial ends to avoid the first monthly charge. Your secure checkout shows the trial and renewal terms before you submit it.
Can I cancel?+
Yes. Plans renew monthly after the service trial. Cancel before the next billing date to stop a future renewal; service continues through the period already paid for.